FAQ

A wholesale buying club based in Eastleigh, Hampshire. Members put their orders together once a month so we can buy straight from the wholesaler, at wholesale prices.

There are 6,000+ products to choose from, with more added all the time: organic wholefoods, natural health, personal care and eco household. More about the club.

Fill in the Join the club form. We’ll check you can collect from Eastleigh, set up your account and email you when it’s ready.

No. Instead, a 5% Community Pot is added to each order at checkout.

Order any time. We place one big order on the first Friday of the month (the 8th if the 1st is a Friday), and orders need to be in by 6pm that day. The next order day is always shown on the home page and at the bottom of every page.

The delivery comes to us on the Monday. You’ll get a “Completed order” email when yours is ready, usually early afternoon but sometimes as late as 5 or 6pm. If you can’t collect that day, email or text us to arrange another time.

Tip: ordering close to the Friday gives you the most up-to-date stock, and time to sort out swaps for anything the wholesaler has run out of.

Our office on George Raymond Road in Eastleigh. Your collection email has the full address. Please bring proof of ID. More about collecting.

By bank transfer (free), or by card with a 2.5% processing fee to keep our costs down.

If the wholesaler is out of stock or an item isn’t delivered, you get the money back: either as store credit, ready to use against your next order at checkout, or refunded straight to your debit card.

Every month the wholesalers put some products on offer. We pass those extra discounts straight on: you’ll find them all in Bigger Discounts, and at the top of each department.

No. Everything we sell is vegan and cruelty-free, but the club is for anyone who wants good food and household essentials at wholesale prices.

Email orders@ethicalfood.club or text or WhatsApp 07897 268974, and we’ll get back to you as soon as we can.